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18px;font-size:10px}.conversation-stream{flex:1;align-content:center;gap:10px;min-height:280px;padding:18px;display:grid}.support-message{border:1px solid var(--line-soft);background:#111214;border-radius:8px;max-width:82%;padding:12px 14px}.support-message--staff{background:var(--gold-wash);border-color:#c4a87533;justify-self:end}.support-message>span{color:var(--gold-bright);letter-spacing:.07em;text-transform:uppercase;font-size:8px;font-weight:800}.support-message p{color:#c1c0bc;white-space:pre-wrap;margin:7px 0;font-size:11px;line-height:1.65}.support-message small{color:#696c70;font-size:8px}.composer{border:1px solid var(--line);background:#0d0e10;border-radius:8px;margin:12px;overflow:hidden}.composer--internal{background:linear-gradient(145deg,#0d0e10,#c4a87509);border-color:#c4a8754d}.composer--disabled{opacity:.72}.composer-tabs{border-bottom:1px solid var(--line-soft);display:flex}.composer-tabs button{border:0;border-right:1px solid var(--line-soft);color:#65686d;cursor:pointer;background:0 0;height:36px;padding:0 13px;font-size:9px;font-weight:700}.composer-tabs button[aria-selected=true]{color:var(--gold-bright);background:var(--gold-wash)}.composer textarea{resize:vertical;width:100%;height:90px;color:var(--text);background:0 0;border:0;outline:0;padding:13px;font-size:11px}.composer textarea:focus{box-shadow:inset 0 0 0 2px #c4a87552}.composer textarea:disabled{cursor:not-allowed;color:#66696d}.composer__footer{border-top:1px solid var(--line-soft);align-items:center;gap:10px;min-height:49px;padding:7px 10px;display:flex}.composer__footer>span{color:#66696d;flex:1;font-size:9px}.icon-button{border:1px solid var(--line);background:var(--surface-soft);color:#85888d;border-radius:6px;place-items:center;width:31px;height:31px;display:grid}.icon-button svg{width:14px;height:14px}.case-details-card{min-height:650px;padding-bottom:16px}.case-details-card .context-list,.case-details-card .internal-note-callout{margin-left:18px;margin-right:18px}.workflow-settings{border-top:1px solid var(--line-soft);grid-template-columns:repeat(3,minmax(0,1fr));gap:8px;padding:12px 12px 0;display:grid}.workflow-setting{border:1px solid var(--line-soft);background:#101113;border-radius:7px;min-width:0;padding:10px}.workflow-setting>label{color:#8c8f93;letter-spacing:.08em;text-transform:uppercase;margin-bottom:7px;font-size:8px;font-weight:800;display:block}.workflow-setting__row{gap:6px;display:flex}.workflow-setting select{border:1px solid var(--line);width:100%;min-width:0;height:34px;color:var(--muted-bright);background:#141517;border-radius:6px;padding:0 8px;font-size:9px}.workflow-setting select:focus,.workflow-setting button:focus-visible,.composer button:focus-visible{border-color:var(--gold);box-shadow:0 0 0 3px var(--gold-wash);outline:none}.workflow-setting .button{min-width:52px;height:34px;padding:0 9px}.workflow-help{color:#707378;margin:7px 0 0;font-size:8px;line-height:1.45}.workflow-feedback{border-radius:5px;margin:8px 10px;padding:7px 9px;font-size:9px;line-height:1.45}.workflow-setting .workflow-feedback{margin:8px 0 0}.workflow-feedback--success{color:#9ad0b2;background:#78b89514;border:1px solid #78b89538}.workflow-feedback--error{background:var(--danger-wash);color:#e9a19c;border:1px solid #df756e38}.internal-note-warning{border-left:2px solid var(--gold);background:var(--gold-wash);color:#8d8980;margin:10px 12px 0;padding:7px 9px;font-size:9px;line-height:1.5}.internal-note-warning strong{color:var(--gold-bright);text-transform:uppercase}.case-timeline{border-top:1px solid var(--line-soft);margin:22px 18px 0;padding-top:16px}.case-timeline h3{color:#a9a8a4;letter-spacing:.08em;text-transform:uppercase;margin:0 0 10px;font-size:10px}.case-timeline ol{gap:10px;margin:0;padding:0;list-style:none;display:grid}.case-timeline li{border-left:2px solid #c4a87540;gap:3px;padding-left:9px;display:grid}.case-timeline li strong{color:#bbb9b4;font-size:9px}.case-timeline li span,.case-timeline li small{overflow-wrap:anywhere;color:#686b70;font-size:8px;line-height:1.45}.route-loading,.error-screen{text-align:center;background:var(--ink);flex-direction:column;justify-content:center;align-items:center;min-height:100vh;padding:32px;display:flex}.route-loading{color:var(--muted);gap:14px;font-size:11px}.route-loading__mark{border:1px solid var(--gold);width:38px;height:38px;color:var(--gold);border-radius:50%;place-items:center;font-family:Georgia,serif;display:grid}.error-screen h1{margin:7px 0;font-family:Georgia,serif;font-size:34px;font-weight:400}.error-screen>p:not(.eyebrow){max-width:480px;color:var(--muted);margin:0 0 24px}.orders-loading-state{gap:10px;display:grid}.orders-error-state{text-align:center;flex-direction:column;justify-content:center;align-items:center;min-height:460px;padding:35px;display:flex}.orders-error-state h1{margin:6px 0 8px;font-family:Georgia,serif;font-size:clamp(28px,4vw,42px);font-weight:400}.orders-error-state>p:not(.eyebrow){max-width:440px;color:var(--muted);margin:0 0 22px;font-size:11px}.orders-loading-header{align-content:center;justify-items:start;gap:9px;min-height:111px;display:grid}.orders-loading-kpis{grid-template-columns:repeat(7,minmax(0,1fr));gap:10px;display:grid}.orders-loading-panel{border:1px solid var(--line-soft);border-radius:var(--radius);background:var(--line-soft);gap:1px;display:grid;overflow:hidden}.order-detail-loading-grid{grid-template-columns:minmax(0,1fr) minmax(310px,360px);gap:10px;display:grid}.order-detail-loading-main,.order-detail-loading-side{border:1px solid var(--line-soft);border-radius:var(--radius);min-height:250px}.skeleton-block{background:linear-gradient(90deg,#151719 25%,#1c1e21 50%,#151719 75%) 0 0/200% 100%;border-radius:5px;display:block}.skeleton-block--eyebrow{width:105px;height:8px}.skeleton-block--title{width:190px;height:38px}.skeleton-block--copy{width:min(520px,75%);height:10px}.skeleton-block--metric{border:1px solid var(--line-soft);border-radius:9px;min-height:116px}.skeleton-block--toolbar{border-radius:0;height:150px}.skeleton-block--row{border-radius:0;height:58px}@media (max-width:1100px){:root{--sidebar-width:220px}.metric-grid,.orders-kpi-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.orders-filter-grid,.returns-kpi-grid,.returns-filter-grid{grid-template-columns:repeat(3,minmax(0,1fr))}.orders-filter-actions{grid-column:1/-1}.orders-loading-kpis{grid-template-columns:repeat(2,minmax(0,1fr))}.support-workspace{grid-template-columns:280px 1fr}.context-pane{display:none}.conversation-pane{border-right:0}.workflow-settings,.order-management-layout,.order-detail-loading-grid{grid-template-columns:1fr}.order-management-sidebar{grid-template-columns:repeat(2,minmax(0,1fr))}.order-management-sidebar .panel:last-child{grid-column:1/-1}.order-product-row{grid-template-columns:68px minmax(150px,1fr) repeat(4,minmax(58px,auto));gap:12px}.order-product-image{width:68px;height:84px}}@media (max-width:800px){.login-page{grid-template-columns:1fr}.login-brand-panel{border-right:0;border-bottom:1px solid var(--line);min-height:350px;padding:34px}.login-brand-panel__content .eyebrow{margin:75px 0 12px}.login-brand-panel h1{font-size:48px}.login-brand-panel__copy{display:none}.login-card-wrap{padding:42px 24px 60px}.admin-shell{display:block}.sidebar{display:none}.admin-main{min-width:0}.topbar{display:none}.mobile-bar{z-index:30;border-bottom:1px solid var(--line-soft);-webkit-backdrop-filter:blur(12px);backdrop-filter:blur(12px);background:#090a0bf5;justify-content:space-between;align-items:center;height:58px;padding:0 20px;display:flex;position:sticky;top:0}.mobile-menu{position:relative}.mobile-menu summary{cursor:pointer;color:var(--muted-bright);font-size:11px;list-style:none}.mobile-menu summary::-webkit-details-marker{display:none}.mobile-menu__drawer{background:#090a0b;flex-direction:column;padding:8px 14px 20px;display:flex;position:fixed;inset:58px 0 0;overflow-y:auto}.mobile-menu__drawer .sidebar__brand{display:none}.mobile-menu__drawer .sidebar__nav{flex:1}.mobile-menu__drawer .sidebar__footer{border-top:1px solid var(--line-soft)}.page-content{padding-top:28px}.page-header{flex-direction:column;align-items:flex-start}.dashboard-grid,.detail-grid,.support-case-grid{grid-template-columns:1fr}.detail-grid__wide{grid-column:auto}.support-workspace{grid-template-columns:1fr;min-height:500px}.conversation-pane{display:none}.case-list-pane{border-right:0}.case-details-card{min-height:auto}.toolbar{flex-direction:column;align-items:stretch}.search-control{width:100%}.orders-filter-grid,.returns-filter-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.toolbar__filters{overflow-x:auto}.simple-list>div{grid-template-columns:1fr auto}.simple-list>div>span:nth-child(n+3){grid-column:1/-1}.address-grid,.signal-grid{grid-template-columns:1fr}.activity-row{grid-template-columns:1fr auto}.activity-row>span:nth-child(2){grid-column:1/-1}.pagination{flex-direction:column;align-items:flex-start}.order-customer-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.order-management-sidebar{grid-template-columns:1fr}.order-management-sidebar .panel:last-child{grid-column:auto}.order-product-row{grid-template-columns:64px minmax(150px,1fr) repeat(2,minmax(70px,auto))}.order-product-image{width:64px;height:80px}.order-workflow-wrap{grid-template-columns:1fr}.order-workflow-notice{grid-column:auto}}@media (max-width:520px){.login-brand-panel{min-height:290px}.login-brand-panel h1{font-size:39px}.login-brand-panel__footer{display:none}.page-content{padding-left:16px;padding-right:16px}.metric-grid,.orders-kpi-grid,.returns-kpi-grid{grid-template-columns:1fr}.metric-card{min-height:112px}.page-header h1{font-size:32px}.integration-banner{align-items:flex-start}.order-customer-grid{grid-template-columns:1fr}.order-detail-field--wide{grid-column:auto}.order-product-row{grid-template-columns:58px minmax(0,1fr);gap:11px}.order-product-image{width:58px;height:72px}.order-product-value{grid-column:2;grid-template-columns:90px 1fr;align-items:center}.order-actions-grid,.orders-filter-grid,.returns-filter-grid{grid-template-columns:1fr}.orders-filter-actions{grid-template-columns:repeat(2,minmax(0,1fr));display:grid}.customer-return-items label,.orders-loading-kpis{grid-template-columns:1fr}}@media (prefers-reduced-motion:no-preference){.nav-link,.button,.filter-chip{transition:background-color .16s,border-color .16s,color .16s}.skeleton-block{animation:1.4s linear infinite orders-skeleton}}@media (max-width:767px){input[type=text],input[type=email],input[type=password],input[type=search],input[type=number],input[type=tel],input[type=url],input:not([type]),textarea,select{font-size:16px}}@keyframes orders-skeleton{to{background-position:-200% 0}}